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FAQS

CONTACT US

Tel:+86 (755) 23739035

Fax:+86 (755) 28103679

Email:info@gl-elec.com

glcapacitor

FAQS

Q: What’s your featured products? What Brand do you do?
A: Our featured products are film capacitors and Aluminum electrolytic capacitors. We mainly do our own brand “GLCAP”.

Q: What is you’re mainly market at abroad?
A:  Nowadays, Our customers from many area in the world such as Europe, America, Middle East, Africa, Southeast Asia, and etc.

Q: Do you provide OEMs and ODMs service?
A:  Yes .we are skilled in servicing OEMs and ODMs. Our professional R&D department promotes new models regularly, we can customize products according to client’s requirement; we can perform a flexible service to satisfied customers expectation.

Q: What is the lead time for your products:
A:  We have four factories to keep the output consistently, which can assure our buyers benefit from our prompt delivery services:
·         Stock items: 3 ~5 working days
·         Regular orders: 7~15 working days
·         OEM /ODM orders: 15~30 working days

Q: Do you provide free samples? What is the LT?
A:  We provide free sample according on customer’s requirement. Each product is less than 20pcs and no more than $10; Customer need to pay for sample’s freight. Our LT for samples is about 3~10 days after confirm the details of the product.

Q: What is the Guarantees of your products?
A: With our abundant experience, our products are made by qualified materials and advanced equipment; we also perform inspection strictly for each product.
1)  Our main materials are purchased from Toray of Japan, SYC of South Korea, Treo fan of Germany and domestic specialized manufacturers. And the Key manufacturing equipment’s are meet the international advanced standards
2) we have implemented an ERP management system throughout the entire company. Our products are produced under strict Quality Management System of ISO 9001-2008 and Environmental Authentication System of ISO14001:2004. All products are in compliance with the RoHS directive. Some products like X1/X2 Capacitors has passed the certification of VDE, UL, ENEC, CQC and ROHS.
3)  Samples or trail orders are available before official orders.
4)  All of our products have 1-year warranty after shipping .We give replacement or credit for the returned defective products.

Q: What kinds of Export Service you can do for oversea customer
A:  We can provide well service for insurance, shipping customs, provides export documents required by customs of sea or air and quality inspection reports. Our professional logistic stuffs can handle all deliveries including:
1) FOB Services: Deliver goods to the appointed ocean and/or air forwarder’s warehouses, we can handle all the booking, local transportation and export declaration etc.
2) CFR or CIF Services: Offer the best and cheapest possible vessel and/or flights to the ports all over the world. Insurance can be covered also.
3) Door to Door service: Any kind of door-to-door express service such as FEDEX, UPS, DHL, TNT are available here.
4) Documentation: Form A or Certificate of Origin can be offered upon request.
All the paper work including AWB or B/L, Packing List and Invoice will be submitted upon goods shipped.

Q: Do you have any oversea distributors?
A: We don’t have any distributors at abroad presently. We are always seeking new opportunities to further expand our global business. .If you are interested to be our representative, distributor or if you have existed customers for this business .Welcome to contact us by e-mail to info@glcapacitor.com

Q: How we deal?
A: You can find a variety of ways including telephone services, mail, Skype to contact us for business. After get your inquiry, Our Professional Sales will Contact you within 48 hours.